Technical Guide for the KPI Framework

The KPI Framework seeks to improve information flow between investors and companies in the PAYG industry by establishing standardized definitions and reporting standards. The KPIs are not designed to replace an appropriate appraisal process and an investment officer, however they will allow for a more structured assessment and comparable values. However, given the highly variable – and continuously changing business models of PAYG companies, the KPI framework is not meant to be a scorecard of a company’s operational performance, but offer a more structured way to continuously assess the performance of different parts of the company and its customer base.

This Technical Guide seeks to provide an overview of each KPI along with a more detailed explanation of each definition. With a handful of exceptions, each of the KPIs is defined across a portfolio of PAYG solar assets, generally a cohort in time, contained within a single country or region. Indicators are defined at a point in time, and measuring the KPIs on a periodic basis (monthly or quarterly) will help to monitor performance over time. It is also recommended that, if possible, distributions be provided for the high-priority KPI/ratios of KPI (such as Average Revenue Per User (ARPU), Portfolio at Risk (PAR) and unit cost), in addition to the summary statistics specified in the definitions.

Resource Type: Case Studies, Market Analysis Reports, Stakeholder Feedback

Country: Global

Language: English